Terms and conditions

In these terms and conditions:

The address for Sharpe Engraving and Skye Laser Crafts is: Aultgrishan, Kensaleyre, Portree, Isle of Skye IV51 9XE; the email address is: info@sharpengraving.co.uk; the website address is: www.sharpengraving.co.uk.

1. GENERAL

(i) Unless otherwise expressly stated in writing, the following terms and conditions will be incorporated in the contract for the sale of goods specified in the written, verbal or e-commerce order placed by the Customer with the Business and accepted by the Business.
(ii) Unless it is expressly set out in these terms and conditions, the Customer acknowledges that they have not entered into this contract in complete or part reliance on any statement or representation made to them by or on behalf of the Business. In addition, the Customer acknowledges that any such statements or representations will not constitute any condition or warranty of this contract.
(iii) The click validating any order from the Business Website implies full acceptance of these terms and conditions and represents the Customer's digital signature.

2. QUOTATIONS AND PRICE

(i) Quotations are valid for 30 days only from the date of their issue and are subject to confirmation by email on acknowledgement of the Customer's order.
(ii) Quotations are based on the cost to the Business at the time of their issue. Whilst the Business will make every endeavour to keep to the quotation, quotations do not constitute a fixed price unless expressly stated and the Business has the right to alter the price under this contract to reflect any increase in the rates payable by the Business in respect of wages, salaries, materials, goods, transport (including that provided by sub-contractors) in the course of the performance of the contract.
(iii) All prices, including those on the Business Website, are quoted inclusive of VAT, import duties and other current taxes, levies and duties payable by the Business, at the rate payable at the date of invoice.
(iv) In the unlikely event of an administrative error resulting in an incorrect price being given or displayed on the Business Website, the Business reserves the right to correct the price. In these circumstances, the Customer will not be bound to continue with the order, and will be asked to email the Business to confirm that they wish to proceed.
(v) Every effort is made to ensure the accuracy of all information contained within the Business Website. If, for whatever reason, the Business is unable to fulfil the order, the Business will offer the nearest possible alternative or issue a full refund if payment has already been processed.
(vi) The Business also has the right to alter the contract price to take account of:

(a) alterations in the Customer's requirements;
(b) the Customer's instructions, or lack of instructions;
(c) interruptions, delays, overtime, additional work or mistakes for which the Business is not responsible; and
(d) variations in any purchase, sales, export and import or any other tax or duty imposed on the work or goods under the contract or affecting the contract price.

3. TERMS OF PAYMENT

The terms of payment (unless otherwise stated) are:

(i) Payment to be made in full, according to the payment terms on invoice prior to despatch. Payment Terms are either payment through PayPal, which accepts most major credit or debit cards, or via Inter-bank Transfer.
(ii) If payment of the price or any part or agreed instalment of the price is not made on the due date, the Business is entitled to charge interest on the outstanding amount at the rate of 1% per week or £10 per week, whichever is the greater. The interest to be compounded and any other costs incurred in relation to the recovery of any sums outstanding will be charged to the Customer.
(iii) In the event of the Business agreeing to payment in stages or instalments, such payments will be made within the time or on the dates agreed, whether or not demanded. If any stage or instalment falls more than 30 days in arrears, the whole balance of the contract price will become due and payable immediately.
(iv) Payment will be debited to the Customer's account before the despatch of the Goods. Goods will only be released once payment has been received in full by the Business.

4. VALIDATION CHECKS

(i) All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment card refuses to authorise payment to the Business, the Business is not liable for any delay or non-delivery.
(ii) In the interests of preventing fraudalent use of credit, debit and charge cards, the Business may need to contact the Customer by letter, telephone or email to verify the name(s) and address(es) supplied by the Customer, before the Business is able to despatch the Goods. Failure to verify the Customer's details may mean the Business is unable to accept the Customer's order.

5. LIABILITY

All information supplied by or on behalf of the Business in relation to the Goods displayed on the Business Website, whether in the nature of data, recommendations or otherwise, is believed reliable. The Business assumes no liability whatsoever in respect of the application, processing or use made of this information or Goods, or in respect of any consequence of these actions. The Customer undertakes all liability in respect of the application, processing or use of this information or Goods, whose quality and other properties the Customer will verify, or in respect of any consequence of these actions. No liability shall attach to the Business for any infringement of the rights owned or controlled by a third party in intellectual, industrial or other property by reason of the application, processing or use of this information or Goods by the Customer.

6. DELIVERY

(i) The Business will make every endeavour to adhere to any agreed dates for the delivery of goods under contract. Such dates, however, are not of the essence of the contract. Where the Business is prevented from complying with such dates by circumstances beyond its reasonable control, it will not be liable for any delay or any loss or damage resulting directly or indirectly from such circumstances, in whatever way they have been caused. The time for the performance of the contract will be extended by a period proportionate with such delay. Any such delay is not sufficient reason for cancellation of the contract by the Customer.
(ii) This contract is subject to the continued availability of Goods up to the time when delivery is attempted, but should the Business be unable to make delivery, due to any cause whatsoever, the Business will be at liberty to cancel the performance of this contract, without liability to the Customer for any consequential loss of profits, contracts or use, however arising.
(iii) Without prejudice to the other terms and conditions stated here, the Business will be at liberty to withhold delivery of any order or part of any order, where the Business doubts the financial standing of the Customer or where the Customer has failed to pay for goods supplied by the Company under previous contracts.

7. DELIVERY CHARGES

(i) The Business delivers to addresses within the United Kingdom. Goods can be delivered either to most UK businesses or home addresses with a valid postcode.
(ii) The Goods will be delivered either by Royal Mail, Royal Mail Recorded Delivery, Royal Mail Special Delivery, ParcelForce or by Courier. A signature is required for most deliveries.
(iii) The Business will accept orders for despatch to non UK addresses and the Business Website will calculate carriage costs for such, but the Business will not accept sending of replacements for damages.
(iv) The Business reserves the right to deliver and charge for part quantities of any order, as goods become available and to deliver balances at a later date or dates.
(v) Any aborted deliveries, due to the Customer not being available to accept such delivery, will be charged to the Customer.
(vi) Carriage and packing charges are detailed during the purchase process.
(vii) The Business reserves the right to use recycled packaging, where it is in the interest of the environment to do so.

8. DELIVERY TIMES

(i) Delivery times are calculated in working days (Monday to Friday inclusive). Working days do not include weekends or national bank holidays.
(ii) From the receipt of the Customer's order, the Business will endeavour to deliver the Goods within 10 working days, providing the Goods are in stock, or unless a longer delivery time is shown on the product information page. The Customer will receive an estimated delivery time on the order acknowledgement.
(iii) Deliveries to non-Mainland or remote locations may take longer.
(iv) Deliveries from the Business, being in a non-Mainland location, may take longer.
(v) Goods delivered by courier should arrive between 8am and 9pm, Monday to Saturday. All deliveries must be signed for. If the Customer is out at the first delivery attempt, the courier will leave a card, with a number to call, for the Customer to rearrange delivery or for the Customer to pick up the delivery from the local depot. 

9. ACCEPTANCE

(i) Risk in the Goods will pass to the Customer on delivery. Delivery is deemed to have taken place once the Customer has signed for the delivery and therefore accepted the delivery.
(ii) All Goods will be inspected by the Customer immediately on completion or delivery, to ensure that they are in accordance with the contract. The Customer will, whether or not required by the Business, sign any acceptance note.
(iii) The Customer will give notice in writing to the Company within 3 days after delivery, if the Customer claims to reject the Goods. If the Customer is able to show reasonable grounds for delay, the Customer will give notice in writing within a reasonable time after delivery, if the Customer claims to reject the Goods.
(iv) The Customer will be deemed to have accepted the Goods where the Customer fails to give notice of rejection in accordance with sub-clause (iii) above, or where notice of rejection is given, such notice becomes ineffectual by reason of any conduct by the Customer, inconsistent with such rejection. 
(v) Where the Customer accepts the Goods, the Customer is bound to pay the price of the Goods in full (see Terms of Payment above).

10. DAMAGED ITEMS AND LIABILITIES

(i) The Customer will notify the Business of any complaint regarding alleged damage(s) in any Goods within 3 days of receipt of the Goods, or within a reasonable time of such damage(s) being discovered. The Business undertakes to investigate any such complaint and, where the Goods are found by the Business to be damaged, its liability will be in accordance with this clause or, so far as is applicable, with any other legal obligation.
(ii) In the event of a Customer dealing otherwise than as a consumer, as defined by the Unfair Contract Terms Act 1977, the Customer must notify the Business in accordance with sub-clause (i) above, in order to set a condition of precedence to the Business's liability, if any. If the Customer is able to show reasonable grounds for their failure to notify the Business in accordance with sub-clause (i), any such liability will be limited, in any event, to the repair or replacement free of charge of any damaged item(s) or, where in the opinion of the Business repair or replacement is not practical, to refund any sum paid or credit any sum payable under this contract, or against any future contract, attributed to the damaged Goods.
(iii) If the Business replaces, refunds or credits any item or part, it will become the property of the Business, provided always (and it is agreed) that the Business will not be liable for any claim for damage to or breakage of goods in transit in respect of the first five per cent of the Goods delivered which are damaged or broken. Subject only to sub-clause (iv) of this clause, the Business will not be liable under this sub-clause for any consequential loss or damage, including loss of profits, contracts or use, however they may arise.
(iv) The Business will indemnify the Customer against any personal injuries resulting from the negligence of the Business, its servants or agents and against any direct damage to property, insofar as such damage is caused by the negligence of the Business, its servants or agents when on the Customer's premises in pursuance of this contract.
(v) Subject only to sub-clause (iv) of this clause, the Business will not be liable under this contract or otherwise where defects, loss or damage arise due to improper use by the Customer or ordinary wear and tear. Where, in such circumstances, the Business agrees to remedy any damage, it may charge the Customer for the costs incurred.
(vi) The Business will not refund, exchange or bear any liability for Soda Glass, Machine Made products made in Italy or France. These products are considered to be inexpensive bar-ware products and are supplied on the understanding that, due to their price, they are supplied at the Customer's own risk.

11. RETURNS

(i) The Customer may, within 14 working days of receipt of the order, return any Goods in unused, original condition for a full refund. In this case, the Customer will receive a full refund of the price paid for the Goods. The return cost and risk will be met by the Customer.
(ii) The Customer will inform the Business by email. The Customer must return the Goods to the Business immediately, in the same condition in which the Goods were received. The Customer has a legal obligation to take reasonable care of the Goods while they are in their possession. If the Customer does not to comply with this obligation, the Business may have a right of action against the Customer for compensation.
(iii) The return package, including written details of the reason for return, must be sent to the following address:
Sharpe Engraving, Aultgrishan, Kensaleyre, Portree, Isle of Skye IV51 9XE
The cost and risk of returning the Goods will be met by the Customer.
(iv) On the return of the Goods to the Business within the period mentioned in sub-clause (i) and in accordance with these terms and conditions, the Business will process the refund due to the Customer within 30 days of receiving the returned items. The Business will refund the price of the Goods in full, including a refund of the original delivery charges. The Customer will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the Goods.
(v) Some of the Goods are fragile. Whilst the Business will take every care to deliver the Goods safely, inevitably some breakages may occur. In this event, the Business will replace the damaged Goods.
(vi) The Customer will notify the Business by email. The Customer will attach photographs of the damaged Goods with their notification. On receipt of the damaged Goods from the Customer, the Business will examine the returned Goods and will notify the Customer of the findings and confirm whether the Customer is entitled to a refund on the grounds that the Goods were damaged. Damaged Goods returned by the Customer will be refunded in full, including a refund of the original delivery charges charged to the Customer and the postal cost incurred by the Customer in returning the Goods to the Business, provided that a receipt for or evidence of such costs is provided.
(vii)Any returns must be agreed and authorised by the Business in writing before they can be accepted by the Business.
(vii) The Customer's statutory rights are not affected. 

12. DESIGNS

(i) Title to all moulds, tools, dyes, artworks, printing plates, screens, negatives, masks, blocks and engravings provided by the Business will remain the property of the Business, whether or not a charge is made in respect of any of the above.
(ii) Title to the copyright in all designs, models, sketches and artwork generated by the Business in connection with this contract shall remain with the Business. The Customer and their employees shall not copy, disclose or use such designs, models, sketches or artwork without the written consent of the Business, except to the extent necessary to perform this contract.

13. COPYRIGHT

All contents and information on this Business Website, including without limitation text, graphic and images, is the property of the Business or the property of their respective sub-contractors and is protected by United Kingdom copyright laws. All trademarks that appear on this website are the property of their respective owners.

14. WEBSITE TERMS OF USE

(i) All the information provided by the Business on the Business Website is intended for guidance only. The Business Website is regularly up-dated by the Business. Products and prices are subject to change without notice. The Business owns the copyright in all materials on the Business Website.
(ii) The Customer shall not use the Business Website for any purpose that is unlawful or by any means prohibited under these terms and conditions. The Customer shall not use the Business Website an any manner, which may harm the Business or other parties or adversely affect the Business Website functionality or its use by others. The Customer shall not attepmt or obtain from or through the Business Website any information that is not already and intentionally made available from or through it.

15. MISCELLANEOUS

(i) This contract will in all respects be construed in accordance with and governed by Scottish law.
(ii) No warranty is given by the Business that the use of Goods for any purpose does not infringe any British, Scottish or foreign patent or patents.
(iii) The Business makes no claims that items supplied are suitable for further decoration. All items are supplied as finished products and no responsibility will be accepted for any damage to items subjected to further processing.
(iv) The Business reserves the right to correct any clerical or typographical error made by its employees, servants or agents at any time.